Need help?
Frequently Asked Questions
You can purchase a gift card directly through our website. Just select the e-Gift Card product, choose the amount you’d like, and add it to your bag. Once you complete checkout, the gift card will be delivered instantly by email to the recipient (or to you, if you prefer to forward it later).
We aim to get your order to you as quickly as possible. All parcels are sent using Royal Mail Tracked services so you can follow your delivery every step of the way.
UK Delivery:
• Next Day (order before 2pm)
• Express: 1–2 working days
• Standard: 2–3 working days
EU Delivery: Tracked service, usually 3–5 working days
Worldwide Delivery: Tracked service, usually 5–7 working days depending on destination
You’ll receive a tracking link as soon as your order has been dispatched so you can check progress at any time.
Yes! We offer a Click & Collect service for your convenience. Simply select Click & Collect at checkout. We’ll email you as soon as your order is ready to pick up.
• No extra cost for collection
• Bring your order confirmation when collecting
• Orders are usually ready within 2-4 hours
It’s a quick, easy, and flexible way to get your order when it suits you.
Yes! We ship to EU countries using Royal Mail Tracked services, with delivery usually taking 3–5 working days.
We are IOSS registered, which means VAT is collected at checkout for orders under €150. This ensures a smoother customs process and means you won’t face unexpected charges when your parcel arrives.
Yes, we do! We ship internationally using Royal Mail Tracked services, with delivery usually taking 5–7 working days, depending on your location.
For the USA we will need to send an invoice for the new tariffs.
Shipping costs are calculated at checkout, and you’ll receive tracking details as soon as your order has been dispatched.