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Privacy Notice

At The Little Knitting Company (TLKC), your privacy is important. We are committed to protecting your privacy at all times, in all situations. The information we collect about you when you register is used to process your orders and to provide a more personalised experience on our site.

HOW DO WE USE THE INFORMATION WE COLLECT?

When you register with Little Knitting Company (TLKC), we ask you to fill out a form that requests your name, address and email address as well as some demographic information such as gender and date of birth.

Your name and address information is used solely to process orders unless your prior consent is given. This information will NEVER be sold, given, rented or traded to others for purposes other than order fulfillment.

REFER-A-FRIEND

If you choose to use our referral service to tell a friend about our site, we will ask you for your friend's name and email address. We will automatically send your friend a one-off email inviting him or her to visit the site. The Little Knitting Company (TLKC) does not store this information and uses it for the sole purpose of sending this one-off email.

OUR USE OF LOG FILES

When you visit our site we automatically log your IP address, your browser type and your access times. We utilize this information to conduct site performance evaluations, to see where visitors are coming from and to keep track of click stream data (the screens our users visit on our site). This data helps us to determine what content our members find most appealing so that we can maximize your enjoyment of the site. Log files are not tied to personally identifiable information.

SITE SECURITY

All The Little Knitting Company (TLKC) employees take your personal information very seriously. All employees must learn and obey our security policies. Access to member personal information is limited to key management personnel and our member services department. The information is ID and password protected and our web security is regularly reviewed.

CORRECTING/UPDATING YOUR PERSONAL INFORMATION

After becoming a The Little Knitting Company (TLKC) subscriber you may correct/update your personal information by clicking on the 'My Account' link at the top of any page, visible to you once you have logged in, and clicking the 'Edit Information' button. The changes you make will be reflected in our databases instantly.

LINKS TO OTHER SITES

This web site contains links to other web sites. Please note that when you click on one of these links, you may be leaving the The Little Knitting Company (TLKC) site and entering another web site. These sites may independently collect or request information about you and we encourage you to read the privacy policies of these linked sites as their privacy policy may differ from ours.

COMMUNICATIONS

From time to time we may send out email messages alerting you that products are available, to remind you about providing feedback or for promotional offers. In addition, you will/may receive communication from us:

  • if you contact us for a particular reason
  • to process and monitor your orders, or,
  • if we need to contact you for administrative purposes such as winning a competition
Administrative emails will not contain promotional materials. If you choose to receive our newsletters, they will contain news and information about products and services from The Little Knitting Company (TLKC).

LEGAL DISCLAIMER

The Little Knitting Company (TLKC) will release pertinent personal and account information when we believe it is necessary to comply with the law; enforce or apply our Terms and Conditions, or protect the rights of The Little Knitting Company (TLKC), the web site users and/or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.

SUPPLEMENTATION

We may correct or supplement your address information with standardised postal representation in order to ensure that your orders are delivered correctly and efficiently.

COMPETITIONS

Periodically, competitions are run on our site. Sometimes in the form of an on-line entry or by email. The information provided is only used for the competition entry unless consent is given otherwise.

OUR USE OF COOKIES

Cookies are pieces of information that your browser stores on your computer's hard drive which identify you when you enter. The ability to select samples on our site is NOT cookie-driven. We may use session cookies to provide a seamless experience on the site and to combine with our log files so that we can understand our site traffic and analyze our demographic information in aggregate form. If you have set your browser to reject cookies, our site will not identify you when you enter and you will need to manually type in your ID and password.

FEEDBACK

We welcome your comments and questions about our privacy policy - or anything else you might want to talk about. To contact us click here.

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