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Shipping & Returns

Standard Delivery Service

We use Royal Mail and despatch UK and worldwide orders six days a week. There may be a slight delay in despatch during busy times but on the whole you should expect to receive your order within a few days. We aim to despatch your order the same day if received by midday. 

We now also offer Royal Mail Tracked 48® and Tracked 24® services.

A despatch confirmation email is sent as standard, and orders should be received within 1-3 working days from the date of that message. If you do not receive a confirmation email for either your order or despatch, check your spam or junk mailbox. 

Free UK Delivery

Orders over £50 qualify for free UK postage and packaging. 

Delivery on a specific date cannot be guaranteed unless you select and pay for "Special Delivery".

Worldwide Delivery

Deliveries to Europe and the rest of the world are sent using Royal Mail's Tracked services.

The customer is responsible for any taxes/duties that may be charged in the destination country.

Delivery Address(es)

You can have up to five different delivery addresses in your account options (ideal for taking receipt of your order at work or sending a gift). Please be sure that you provide the correct delivery address - sometimes PayPal has a different address logged and you may need to add something in the "comments" box when completing your order with us.

Postage and Packaging Charges

We use Royal Mail for the majority of your orders and DHL for large, heavy items. You can see an estimate of the postage and packaging charge from your shopping basket by clicking on the "Estimate Shipping" button.

Packaging Materials

We use recyclable postal bags, paper based wraps for protection and void filling, a Kraft paper eco-friendly, fully recyclable alternative to bubble wrap, original and re-purposed cardboard boxes and Kraft tape.

Returns and Exchanges

If you would like to return something you have ordered from The Little Knitting Co, please contact us as soon as possible, within 30 days of your order being delivered.

To enable us to process your return, please include either the original packing slip you received with your order or a copy of your order confirmation email. Alternatively, please include your name, order number and contact details. 

Please return in appropriate packaging to:
The Little Knitting Co
Unit 1, 27 High Street
Stanford in the Vale
Oxfordshire      SN7 8LH

It would be helpful for us to know why you are returning the item(s), for example: exchange, change of mind, not liked or wrong size. Items should be in ALL original retail packaging. If your goods were sent with Free Delivery we will reduce your refund by our cost of delivery incurred. Exchanges will be subject to a P&P fee, for small items it's often easier if you include a prepaid SAE. Refunds will be made against original source of payment - that is PayPal or WorldPay. For your own peace of mind you should obtain a proof of posting or use a tracked service.