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ChiaoGoo Warranty

Every ChiaoGoo product purchased through an authorized ChiaoGoo dealer carries a product lifetime guarantee from manufacturing defect.  Our guarantee does NOT cover normal “wear and tear” from years of use, accidents, misuse or abuse.

The following products do NOT qualify for replacement:
* Show or sale samples
* Items not purchased through an authorized independent retailer
* Discontinued items (including those purchased at Tuesday Morning retail stores)
* Kinked, bent or pinched cables

Kinked red, blue or silver cables are not covered under our warranty.  There is a multi-strand steel cable inside the nylon that will hold a kink if compromised or pinched.  Our TWIST red, blue X-Flex and silver SWIV360 cables are memory-free, meaning they come out of the package virtually straight without any coil.  They are not kink-free.  This product should be used and stored carefully.

If you contact The Little Knitting Company about a warranty claim, you must provide the order or invoice number, the date of purchase and photographic evidence. We may need the item to be returned for assessment before we can process your claim.